Legal

Privacy Policy

Last updated: July 31, 2026

This Privacy Policy explains how Aivio ("Aivio", "we", "us") collects, uses, discloses, and protects information when you access the Aivio platform, including our AI Gateway, Spend Control, API Integration, and White-Label services (the "Services"). This policy applies to visitors, customers, and partners who use the Services.

Summary: We collect the minimum information needed to operate the platform — account details, API usage data, and basic technical data. We only share data with providers (such as AI model providers) as needed to fulfill your requests, and never sell your personal data.

1. Information We Collect

Account information: name, email address, company name, business type, and billing details you provide when registering.
Usage data: API requests and responses metadata, model usage, tokens consumed, logs, billing records, and configuration settings.
Technical data: IP address, browser and device information, and interaction data collected through cookies and similar technologies.
Content you submit: prompts, inputs, and any data you choose to process through the AI Gateway or other Services.

2. How We Use Information

Provide, operate, and maintain the Services, including routing your API requests and generating usage and billing reports.
Authenticate you, secure the platform, and prevent fraud, abuse, and unauthorized access.
Communicate with you about your account, updates, and support requests.
Analyze and improve the Services using aggregated or anonymized data.
Comply with legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure

We do not sell your personal data. We may share information with:

AI model providers — when you use the AI Gateway, your prompts and inputs are transmitted to the relevant third-party model provider (for example, OpenAI or Anthropic) to generate responses. This is governed by that provider's terms and privacy policy.
Service providers — trusted vendors that help us host, secure, monitor, and process payments for the Services, under appropriate confidentiality obligations.
Authorities — where required by law, court order, or to protect the rights, safety, or property of Aivio, our users, or the public.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active, to provide the Services, and as necessary to comply with legal, accounting, or reporting obligations. Request logs and usage data may be retained for a limited period for security, audit, and billing purposes, after which they are deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, export, or object to the processing of your personal data, and to withdraw consent. To exercise these rights, contact privacy@aivio.cc. We will respond within the timeframe required by applicable law.

7. International Data Transfers

Your information may be processed and stored in countries other than your own, including where Aivio, its service providers, or AI model providers are located. We take reasonable steps to ensure such transfers comply with applicable data protection laws.

8. Cookies & Tracking Technologies

We use essential cookies to operate the Services, and may use analytics cookies to understand usage and improve the platform. You can control cookies through your browser settings; disabling them may affect some functionality.

9. Third-Party AI Providers

When you submit content (such as prompts) through the AI Gateway, it may be sent to third-party AI model providers to generate the requested output. Please do not submit sensitive personal data, trade secrets, or regulated information unless you have the rights and authorizations to do so. You are responsible for ensuring your use complies with the relevant provider's policies.

10. Children's Privacy

The Services are intended for business and professional use and are not directed to individuals under 16 (or the minimum age required by applicable law). We do not knowingly collect personal data from children. If you believe we have, please contact us to have it deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice through the Services or by email. The effective date at the top reflects the most recent update.

12. Contact

For privacy questions or requests, contact privacy@aivio.cc. For other matters, see our Terms of Service or contact sales@aivio.cc.